Dreams Puerta Vallarta 2013 Review

This is not a review of the Dreams Villa Magna...

We went to the Dreams Puerta Vallarta with the expectation that it would be as wonderful an experience as our trip to Dreams Villa Magna 3 yrs ago... not so much. 

Context:
It was a long cold winter and an even longer, cold spring in the Yukon.  We chose the high end tower for the nicer rooms. Sarah has the rather unique life experience of once working in a 5Star Hotel and now (after much hard work and sacrifice) is able to stay in them.  She knows how these hotels/resorts should be run.

Here were some of the notable negatives...
- They don't call it a time share but there is a lot of pressure for you to waste 1-2hrs of your precious vacation time to try to get you to buy into their Dreams 'vacation club'
- This all inclusive is not service oriented... the staff nearly all have attitude problems.
- The drinks are all from cheap mix and full of sugar... no fresh, real ingredients.
- The bathroom smelled like sewer gas the whole time we were there.  We complained a couple of times... the smell was reduced but was still there.  There was no offer to move rooms... give $$$ back... nothing.
- All employees seem to expect you to tip even when service is not good (which is the majority).  You get even worse service if you don't.  I don't know about you but when we choose to go to an all-inclusive... one of the reasons is so that we don't have to carry cash and be trying to decide about tipping all the time.
- We scheduled a romantic dinner.  We went, we waited 45mins, we got a piece of bread and some water.  We left.  What amazing apology did they offer us you ask!?!  They gave us some of our $$$ back, moved us to another restaurant and gave us a bottle of wine.  If this was truly the 5Star they make themselves out to be, they would have been falling all over themselves to COMP us... nope... not so much.

Here were the positives...
- The beach is beautiful
- We were still in Puerta Vallarta, Mexico... with sun after a long winter
- The deck hottub was fantastic
- The older gentlemen 'waiters' in our 'PREFERRED TOWER LOUNGE' were fantastic.

Would we recommend DREAMS PUERTA VALLARTA?  NO!!!

Would we go back to DREAMS after this experience?  NO!!!